We’ve Upgraded Your Mobile Banking Experience!

Life is busy. That’s why at Citizens National Bank, we are all about finding ways you can spend less time banking and more time living. Our latest mobile banking update makes it easier for you to search for our app and gives you an updated design and a more streamlined signup process. And the best part? You can more conveniently and securely manage your money anytime from anywhere! As part of the upgrade, the app will now be titled “Citizens National Bank of Bluffton Mobile App” in the App Store and “Citizens National Bank Mobile” in Google Play, and the CNB logo will appear next to the app name; to easily find the app, search for “cnbohio” in the App Store or in Google Play.

First time users: Just download the app onto your device, enter your Online Banking login information, and start mobile banking!

Existing users: Next time you log into TouchBanking, you will receive a notice that your app needs updated. This update will allow you access to our new custom app, CNB Mobile, identifiable by our logo as the icon. While there will be a new look to the app, the functionality will remain the same as TouchBanking.

Updating your App:

  1. Click Update Now and you will be redirected to the CNB Mobile App.
  2. Install the App.
  3. When you launch the App, you will need to enter your user code. This is your Online Banking Access ID.
  4. Answer your security question.
  5. Enter your Online Banking password and begin mobile banking!

Once you download the new CNB Mobile app, you will need to delete the TouchBanking app from your phone. The next time you access the CNB Mobile app, you will only need to enter your password. Please feel free to contact your local customer service representative with any questions or concerns you may have.

App Features:

  • View your account balances and transaction history
  • Transfer money between CNB accounts
  • Pay bills and credit cards; Popmoney
  • Deposit checks directly from your phone with Mobile Deposit
  • Find ATMs and branch locations

If you don’t have a smartphone but still want to check your banking information from your phone, you can take advantage of CNB’s text-based mobile banking. Once enrolled, simply text codes, such as BAL for balances, to the number given at enrollment and a message is sent back to your phone with the current balance in the account you indicated. You can also opt to be notified when specified changes occur to your account through CNB Messenger text alerts. Available codes include: “BAL” = balance, “HIST” = transaction history, “ATM + street or zip” = nearest ATM location, “BRANCH + street or zip” = nearest branch location.


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